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Great points, and good article. Where we differ in opinion I think revolves around who we believe benefits from these features. In my opinion, it's mainly the consumer. Of course there are business folks who will convert to the iphone, but there are also those who dislike the new 3G iphone and don't think it's worth the money. Regarding the article, many of the top 10 reasons to get an iphone aren't applicable to the business environment. His #1 reason to buy an iphone was because he's a mac user. How many businesses use Macs? Very few. Even with an increase in market share of 20% (most of which comes from the consumer segment), they still only have about 2% or 3% of the worldwide market.
My definition of "cool" had to do with the look and feel of the phone. Businesses don't care if the phone is "fun to use". They care about it being easy to use, having the functionality they need, and making sure it sends information as quickly as possible. As I already mentioned, cost is also a huge issue. According to these metrics, the Blackberry is still superior. Regarding the App Store, I believe this will primarily benefit the consumer, not the professional. You also mentioned user experience. Right now, you are right that the iPhone is dominant in this category. Apple does a great job at this on most of its products. However, it's also because touch screen cell phones are so new to the market. With the recently launched and upcoming launches, the gap will shrink. Consider the garmin nuvifone, or the Instinct, or even the LG Vu. The iPhone is dominant in the consumer market, but I think it will come up short for businesses.
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